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Assistance
Sotesa has its own Technical Service, we serve all the brands we distribute and that you can consume. From our Technical Service, we analyze each case in isolation to focus on him to successfully lead the best solution for you, either at our offices or in your office or home. Our technical staff is in an ongoing plan of training, retraining and certification in either Microsoft platform as Apple platform. We are at the forefront of new applications to provide the best solution.
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Download our APP
Windows Version MAC OS X Version
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Online technical services
Online technical service is already applied to more fundamental problems on your computer. An online action allows us to solve any problems in real time. Remotely, we connect to your computer and apply the necessary solution. For this, Sotesa has international certifications that attest the efficient management and, above all, with absolute safety regarding data protection standards. If you have a problem with your computer and you want speed, safety and efficacy. In Sotesa we guarantee it.
Download our APP
Windows Version MAC OS X Version
ISO 9001:2000 Quality Certification
TeamViewer GmbH Remote Access:
Sotesa is one of the few companies in the remote control market with a quality management system certified to ISO 9001. It is an additional verification that confirms that our system is compatible with internationally accepted standards.
Encoded
The Sotesas’s TeamViewer Remote Access works based on a fully coded based on RSA Public-/Private Key Exchange y AES (256 Bit) Session Encoding. This technique is also applied to https / SSL and provides comprehensive security by current’s standards. Given that the Private Key is not trusted at any time the customer’s computer, this procedure ensures that the computer technically interconnected on the Internet cannot decrypt the data stream.
Access Security
In addition to the automatically generated PartnerID, the Sotesa TeamViewer Remote Access creates a dynamic session key that is changed in the standard setting for each start offering additional security against unauthorized system access. Additional important features like file transfer require manual confirmation by the user. Moreover, it is usually not possible to control a computer inadvertently, because the remote computer user should be informed about the access for reasons of data protection
Code Signing
As additional security feature, all our programs are signed by VeriSign Code Signing. This allows the software editor appears always reliably identifiable.
Online technical service form.
Introduzca sus datos y describa los síntomas de su problema. En breve recibirá una respuesta de Sotesa S.L. como respuesta a su petición.
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Terms and conditions
Having registered as a client of the provided services under the URL www.sotesa.com and according to Spain’s Personal Data Protection Act 15/1999, the user accepts that personal data supplied by him or made available in the future to SOTESA Informática y Comunicaciones, S.L. (hereinafter referred to as SOTESA) will be included in a CUSTOMER file whose owner and responsible will be SOTESA, domiciled at Avda Madrid 11, Local 1, 38007 S / C de Tenerife.
The data recorded may be used for the provision and administration of our services through the web www.sotesa.com, compile statistics, the remittance of advertising and sales promotions via email.
The data owners will have at all times the right to access the files; can also exercise the rights of rectification, cancellation and opposition in the terms included in the data protection legislation. To this end, the data owners shall reliably send a letter signed by them, including their address enclosing a copy of the National Identity Card, to the address referred above in order to send their performance confirmation according to their request.
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